Privacy Policy

Sales On Track ("Sales On Track," "we," "us," or "our") provides call answering, lead qualification, and appointment booking services for home service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

Information we collect

We collect information in three ways:

• Information you give us. When you contact us or sign up, we collect your name, email address, phone number, company name, and anything you include in your message.
• Information from your callers. When we answer calls on your behalf, we collect details a caller provides — such as their name, phone number, address, the service they need, and the content of the call — in order to qualify the lead and book the appointment.
• Information collected automatically. When you visit our website, we may collect basic technical data such as your browser type, device, and pages viewed, to keep the site running and understand how it's used.

How we use information

We use the information we collect to:

• Answer calls, qualify leads, and book appointments for your business.
• Send you call summaries by text and email.
• Set up, support, and improve your service.
• Respond to your questions and contact requests.
• Meet legal, tax, and security obligations.

How we share information

We do not sell your information or your callers' information. We share it only in these limited situations:

• With you. Call data and lead details are shared with your business — that's the point of the service.
• With service providers. We use trusted vendors (for example, telephony, calendar, hosting, and database providers) who process data on our behalf under confidentiality obligations.
• For legal reasons. When required by law, subpoena, or to protect the rights, safety, and property of Sales On Track, our customers, or others.

Call recording and consent

Calls handled by Sales On Track may be recorded or transcribed to provide call summaries and improve service quality. Recording laws vary by state. As our customer, you are responsible for ensuring appropriate notice and consent for calls placed to or from your business, and we will work with you to configure disclosures as needed.

Data security

We use encryption in transit and at rest, access controls, and reputable infrastructure providers to protect the information we handle. No system is perfectly secure, but we take reasonable steps to safeguard your data and limit access to those who need it to provide the service.

Data retention

We keep information for as long as needed to provide the service and for a reasonable period afterward to meet legal, accounting, and operational requirements. You can ask us to delete data associated with your account, subject to those obligations.

Your choices

You may request access to, correction of, or deletion of your personal information by emailing us at hello@salesontrack.com. You may also opt out of non-essential emails at any time.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. Material changes will be communicated to active customers.

Contact us

Questions about this policy or your data? Reach us at hello@salesontrack.com or (636) 429-0635.