FAQ
Questions a careful manager actually asks
No vague marketing non-answers. If something below sounds like a real limitation, that's because it is one, stated plainly.
What happens if the AI gets something wrong?
It happens, and the system is built assuming it will. Every ticket lands on your dashboard in plain English before anything is dispatched — you can see exactly what the tenant said and how it was categorized. If the category, urgency, or details are wrong, you can reassign the vendor, change the urgency, or take the ticket over entirely at any point. Nothing is locked in once the AI writes it. Every action anyone takes — the AI, a vendor, you — is logged in the ticket's timeline, so if something does go wrong you can see exactly what happened and when, not guess at it after the fact.
Can a tenant talk to an actual human?
Not through the chat itself — that's AI end to end. But your phone number and email are still yours; nothing about this replaces the tenant's ability to call you or your office the way they always could. What it changes is what happens when they don't need to — the 9 PM “my AC stopped” text that used to wait until morning now gets a response immediately, and a real ticket exists whether or not you were awake for it.
What if a vendor doesn't respond to the dispatch email?
If a vendor declines the job (one click in the email), the ticket goes back to “needs vendor” on your dashboard and you get notified, so you can assign someone else from your list. Right now, a vendor who simply never responds doesn't automatically time out and reassign — that's a real gap, and the honest answer is you'll want to check the dashboard for jobs sitting in “awaiting vendor” for longer than feels right. Automatic reminder/timeout handling is on the roadmap, not shipped yet.
Is there a contract?
No. Month to month, cancel anytime by email. The only upfront commitment is the one-time $500 setup fee, which covers loading your properties, tenants, and vendor list and getting your intake link live. Full terms are on the Terms page.
What data do you store, and where?
Tenant name, phone, unit address, the problem description, photos, and access notes — exactly what the chat asks for, nothing collected passively. Vendor contact info and trade. Ticket history and the full action timeline. It's stored in a Supabase (PostgreSQL) database, and it isn't sold or shared with anyone outside running your account. Full detail is on the Privacy Policy.
How is this different from just hiring someone part-time?
A part-time coordinator works part-time hours — the AC call at 9 PM on a Saturday still waits. This runs the same intake-triage-dispatch-verify sequence around the clock, at a flat $299/month regardless of how many tickets come in that month. It doesn't replace the judgment calls that are genuinely yours to make (which vendor to trust, what's worth escalating, how to handle a difficult tenant) — it just means the coordination work around those decisions doesn't sit in a notepad or your head.
What actually happens during setup?
You send over your property list, tenant contacts, and vendor list (or we help you compile it). We load it into the system, generate your branded tenant intake link, and configure your first owner report. You start with a working system pointed at your real properties — not a blank login and a manual to figure out yourself. That's what the one-time $500 setup fee covers.
Can I cancel anytime?
Yes — email us and it's done, no retention call, no fee. Your account stays active through the end of the period you've already paid for. Data is kept 30 days after cancellation in case you want to come back, then deleted.
What counts as an emergency, and what happens then?
Gas smell, active flooding, sparking or burning outlets, no heat in freezing conditions, and signs of a break-in all skip self-checks entirely and get flagged as emergencies immediately, with you alerted right away. If a tenant or vendor believes there is genuine immediate danger, they should call emergency services first — this is coordination software, not a substitute for that call.
Do I pick the vendors, or does the system?
You do, always. You build the vendor list per trade, and dispatch goes to your vendors in your preferred order. It never reaches out to a vendor you haven't added.
What if I only manage a handful of properties — is this overkill?
It's built for the 50–300 door range, where you're past handling every call yourself but not big enough to carry a coordinator's salary. If you're well under that, the flat $299/month may not pencil out yet — happy to give you a straight answer if you email and describe your portfolio.
How do I know the “verified fixed” status is real?
A ticket only moves to verified after the system asks the tenant directly, after the scheduled visit, whether the problem is actually resolved — not after a vendor marks it done or an invoice comes in. That confirmation is a tenant's own reply, logged on the ticket, and it's the number that shows up in the monthly owner report.